Quality Management

Quality Management

Quality management is focused on product/service quality and also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. Our QMS meets the requirements of ISO 9001:2008 Quality Objectives.

To improve on the retention of customer base.

Continuous monitoring of work to improve productivity & process performance.

Increasing customer satisfaction by monitoring their requirements.

The customer comes first.

All work is part of a process.

Quality improvement never ends.

Prevention is achieved through planning.

Quality happens through people.

Quality management has four main components :

Quality Planning

Quality Control

Quality Assurance

Quality Improvement

The eight principles are:

Customer-Focused Organization


Involvement of People

Process Approach

System Approach to Management

Continual Improvement

Factual Approach to Decision Making and

Mutually Beneficial Supplier Relationships.