Quality management is focused on product/service quality and also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. Our QMS meets the requirements of ISO 9001:2008 Quality Objectives.
To improve on the retention of customer base.
Continuous monitoring of work to improve productivity & process performance.
Increasing customer satisfaction by monitoring their requirements.
The customer comes first.
All work is part of a process.
Quality improvement never ends.
Prevention is achieved through planning.
Quality happens through people.
Quality management has four main components :
The eight principles are:
Involvement of People
System Approach to Management
Factual Approach to Decision Making and
Mutually Beneficial Supplier Relationships.